FAQ

Questions? Answers.

Everything we know so far. More details coming as we get closer to opening.

When does Hero Zone Richmond open?

We're opening in early December 2026. Join early access to hear the moment booking opens.

Where are you?

Lansdowne Centre, Unit 616, 5300 No. 3 Rd, Richmond, BC.

What are your hours?

Sunday to Thursday 10am–7pm, Friday and Saturday 10am–8pm, and statutory holidays 10am–7pm.

How old do you have to be to play?

All players must be 8 or older.

How many people can play together?

Each game is for 1–6 players, so you can come as a pair or bring a full crew.

What is free-roam VR?

Instead of sitting or standing in one place, you walk around a shared arena wearing a wireless headset. Your friends are in the same virtual world with you, so you can move, dodge and work together.

I've never tried VR. Is that okay?

Absolutely. Our team fits your headset, explains the controls and gets you started. No experience needed.

Which games can I play?

15 games, from shooters and archery to laser tag, escape rooms and party games. See all games.

How long is a game?

It depends on the game. Most levels run 5–20 minutes, and each game page lists its length. Session lengths will be confirmed when booking opens.

How much does it cost?

Pricing will be announced when booking opens. Early-access members hear first.

Do you host birthday parties and group events?

Yes. Packages are coming soon. Send us an inquiry with your date and group size.

How do I contact you?

Email info@herozonerichmond.ca or use our contact form.